Privacy Policy

Effective Date: July 5, 2025 Last Updated: July 5, 2025

Introduction

Culdesaq, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application VenueVibes (the “App”) available on iOS devices.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide Directly

• Account registration information (name, email address)
• Profile information and preferences
• Content you create or share through the App
• Communications with our support team

Information Collected Automatically

• Device information (device type, operating system version, unique device identifiers)
• App usage data and interactions
• Technical data including IP address, browser type, and access times
• Location data (if you grant permission)
• Crash reports and error logs

Third-Party Services and Data Processing

Our App integrates with the following third-party services to provide and improve our services:

Sentry (Crash Reporting)

Purpose: We use Sentry to monitor application crashes and errors to improve app stability and performance.

Data Collected:

• Device information (device model, operating system version)
• Crash logs and error reports
• App version and build information
• Stack traces and debugging information
• IP address (automatically collected)

Privacy Policy: https://sentry.io/privacy/

Mixpanel (Analytics)

Purpose: We use Mixpanel to analyze user behavior and app usage patterns to improve our services and user experience.

Data Collected:

• App usage statistics and user interactions
• Device properties (screen size, device type, OS version)
• Custom events and user actions within the app
• Session duration and frequency
• Unique user identifiers (randomly generated)

Privacy Policy: https://mixpanel.com/legal/privacy-policy/

Datadog (Server-Side Logging)

Purpose: We use Datadog for server monitoring, logging, and infrastructure management to ensure service reliability and security.

Data Collected:

• Server logs and performance metrics
• API request data (anonymized)
• Error logs and system diagnostics
• Network performance data
• Security monitoring data

Privacy Policy: https://www.datadoghq.com/legal/privacy/

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, operate, and maintain the App
• Improvement: To understand usage patterns and improve our services
• Troubleshooting: To diagnose and fix technical issues
• Security: To protect against fraud, abuse, and security threats
• Communication: To respond to your inquiries and provide customer support
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party services mentioned above (Sentry, Mixpanel, Datadog) to provide their respective services
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods:

• Crash Reports: Retained for up to 90 days
• Analytics Data: Retained for up to 2 years
• Server Logs: Retained for up to 1 year
• User Account Data: Retained until account deletion

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Restriction: Request restriction of data processing

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. Your continued use of the App after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Culdesaq, LLC
Email: hello@culdesaq.com

Additional Information for Specific Jurisdictions

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.

European Users (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to data portability and the right to lodge a complaint with a supervisory authority.

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This Privacy Policy is governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.